Tapo H100 losing connections to all sensor devices

Tapo H100 losing connections to all sensor devices

Tapo H100 losing connections to all sensor devices
Tapo H100 losing connections to all sensor devices
Monday
Hardware Version: V1
Firmware Version: 1.5.23 Build 241106 Rel.093525

I have Alexa Turn say "Basement door open" and turn ON Basement Tapo Bulb when I trigger an open door with Tapo T110 door sensor on it.

When It closes, similarly, "Basement Door Closed" and light off.  Fine.

 

Today I opened the door, and nothing happened.  So, Looking into it, I notice the Tapo App showing ALL SENSORS are not connected.

 

my temporary Fix, is to power off the H100 hub, and power it back up.... FINE, all sensor devices re-connect, and I open door & it works fine.

 

Lost track how many times I have had to reset it this way!!  Which makes the system usless!

 

Why does it keep losing/dropping them.  

I've gone through all the standard debugging steps, it's not the router, its not inteference, its not my computer, its not my ISP, its not my neighbors dog using the microwave!, its just wants to drop all the devices. Totally Unacceptble.  I have temperature devices warn me if it gets to hot/cold.  Ive water leak detectors warm me if there is a leak!  What use are they if they don't work?

 

 

 

 

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Re:Tapo H100 losing connections to all sensor devices
Tuesday

  @race200mph,

Something is definintely not right. I have a few dozen sensors and I do not believe mine have ever disconnected over the last few years. I also do not think that I have seen this behavior reported before.

 

Interference will defintely not be cause due to subg frequency and all devices disconnecting at one time - also, the autoamtions will be handled locally, so even your ISP is not at fault.

 

With how extreme the disconnects are I would honestly recommend resetting the hub, it really sounds as though something is going wrong and crashing. You should be able to perform a soft reset and keep your connected devices and settings - but ideally something like this would be done with a reset to factory defaults. Unfortunately, a factory reset will require you to configure the sensors again.

 

If you do have another hub that supports sub-g, you can move your devices over to that hub in the hub's settings, that way resetting the hub will be far easier than having to go to each sensor. 

 

 

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