Smart Home Community > Bug Report > H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
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H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525

H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525

H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
2025-01-08 08:02:20 - last edited 2025-01-08 08:03:31
Model: Tapo H100 - Smart Hub with Chime  
Hardware Version: V1
Firmware Version: 1.5.23 Build 241106 Rel.093525

I updated the Tapo H100 Hub 12 hours ago to Firmware 1.5.23 Build 241106 Rel.093525.
Since the update, the hub has been losing connection / offline in app (solid orange light on device) approximately every half hour.
I have had to unplug and plug it back in seven times so far but have now given up on it.

The hub was working stable before the update and is essentially useless now.

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#1
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5 Reply
Re:H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
2025-03-19 01:29:20

  @UserXYZ 

 

I am having the same exact issue. I just bought the H100 and it had a firmware update to 1.5.23 Build 241106 Rel 093525 and it keeps disconnected every few minutes. I have to manually power cycle it. It comes back quickly each time for a few minutes. Is this a known bug?

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#2
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Re:H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
2025-03-19 01:30:32

@Wayne-TP can you please help?

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#3
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Re:H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
2025-03-21 19:36:22

  @mysteryyy same for me could someone help me? 

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#4
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Re:H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
3 weeks ago
I'm having the same problem, same firmware version
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#5
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Re:H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
Thursday

Same problem here too, after I already posted a similar message reguarding dropping all devices... The H100 shows solid orange.... REGULARLY

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#6
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