@Overpromised 

Hopefully, I can clarify a few things.  

1. Tapo and Kasa are separate smart home brands made by TP-Link.  Tapo started off internationally where Kasa was developed here in the US locally.  Both brands are now available globally.  

2. Kasa will focus on its cored product lines (Cameras, Switches, Plugs, and Lighting

3. Tapo will focus on these lines plus new ones (Sensors, Vacuums, Baby monitors, and more to come)

4. Both Kasa and Tapo use what we call a TP-Link ID.  This is your TP-Link account that is used to log into our apps, community, warranty portal, etc.  It's like lord of the Rings "One credential to control them all) j/k.  

5.  Recently with the release of the Tapo 3.0 app customers can integrate their Kasa products into the Tapo app, so you can use one app to control all devices.  This requires you to open the Tapo App, tap on Me > Link Tapo with Kasa, and follow the on-screen instructions. Newer agents may not be as aware of this so I do apologize for you getting misinformed. 

  *Note for cameras and doorbells:  Kasa Care does not transfer over so to see cloud recordings in the Tapo for Kasa cameras you would need a Tapo Care account linked to those Kasa Cameras.  This can only be done after you link Kasa into Tapo.

6.  To my knowledge the KD110 featured half-duplex PTT communication, which is how you described.  

7.  The Tapo D130 does support full-duplex 2-way audio, by using the "call" button (see below).  It also has a fantastic 180-degree FOV.  It is not available currently but should be back in stock shortly.  A Battery operated version, the Tapo D230S1, is available though and you can get it here

I hope this helps let me know if I need to explain further on any point above or if you have additional questions

  @Overpromised 

I will ensure my support teams provide the most up-to-date information in the most clear and transparent sense possible, and again, I apologize that they did not make it clear initially.  In my opinion, nothing sours a customer's disposition toward a company or its products like providing inaccurate information.  Even if its corrected there is always that thought "Am I really being told the truth" and that is not the relationship a company wants with a customer.  We obviously still have a few wrinkles to iron out but we will get there I promise that.  

I have been a proud owner of both the KD110 and D130.  The KD110 was an awesome product for me until my transformer for the doorbell died at my Condo. Luckily I was moving soon so I didn't much care, but I have really enjoyed the D130 even if aesthetically it does not look as good as the KD110.   The picture quality in my opinion is a bit better and the FOV is superior too.  Plus I personally prefer the experience in the Tapo app over the Kasa app. 

I do want to make it clear though to anyone reading this that the Kasa integration into Tapo is just to enhance a customer's experience who has products from both lines.  We have no intention on discontinuing Kasa or Tapo.  The plan is for both to continue as separate but similar brands.  I just want to make sure customers are not thinking "oh no! Kasa is going away" or anything like that.  

As for your suggestions or anyone's suggestions, we love to take it in and learn what we are doing right and where we need to improve.  Feel free to go bananas and let us know your thoughts.  Anything from design, functionality or features missing and you would really enjoy, like full duplex audio on a KD110.   I can't promise we will be able to deliver on everything, but we will listen, absorb and most importantly broadcast it to the product team.  

I do hope you decide to keep the products and if there is anything more I can help with to lean you toward that please let me know.