@Antonio253,

Just so that i can ask the right questions:

Are you turning the device on and off at the app or at the device? Or unplugging the light? If you are unplugging the light over and over it could be causing the software in the controller to crash when it is starting up and potentially causing further issues.

  @Antonio253,

Are you able to tell if they are disconnecting from the network, restarting, or only disconnecting from TP-Link servers? 

If you are able to, can you see if the device is listed as online in the router logs?

Is there any identifiable sounds that could indicate that the unit crashed and is rebooting?

  @Antonio253,

I will get in touch with our Engineers about the behavior and to see if there are any known compatibilities. For additional information, can you list your network setup, such as your Routers or Extenders in your network?

Also. would it be possible to have a video of the behavior to sent to our team, that way they can try and replicate the behavior.

  @Antonio253, 

Thanks a ton for the video,

One last question before I send this off to the engineers, what version of the application are you using? The team is constantly pushing out updates for the app, so I want to make sure that this behavior is still occurring on the newest version of the app.

  @Antonio253, 

If you go into the me section there will be a version number and a build number. The apps rollout in phases so you may be behind a version even if it is up to date in the app store. 

The reason it may be the app, is that i think that the issues that other users have reported have indicated an issue with the cloud connection. On user even had their device show as disconnected, but it reconnected when reinstalling the app. I just want to have all the bases covered, so we don't get a response from the engineers indicating that it has been fixed.