New Kasa App broken for iPhone iOS 16 users
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I don't know about non-iOS users, but the new Kasa app has been a disaster for iPhone users. I presume that, by now, the company is aware of the very large quantity of complaints within the App Store regarding this issue. For many of us, the app simply freezes at the green initial screen and will not open. Attached is a screenshot of what I see (and the only thing I can see) when trying to use the app on any of several iPhones. What is being doing to address this? Is a patch coming soon? Why are so many customers reporting that Kasa support is unresponsive? Please keep in mind that many of your customers have an entire smart-home ecosystem built around this app, which is what you want. Personally, I have over 100 devices, none of which I can access since the update. If you need more details, read the mass of reviews in the App Store from users that have downgraded their app review from 5 stars to 1-3 stars since the update and the extraordinarily similar problems that they are reporting. We all are awaiting a response and some positive action by TP-Link/Kasa. Thank you.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
i'm dealing with the same thing on my end. The performance of the app is terrible. All of this changed when I installed that brand new three-way dimmer switch that I purchased. I thought it might've been the switch itself, but apparently it's the version of the app?
- Copy Link
- Report Inappropriate Content
I believe that the app is updated once a month, so problems may have already been fixed, they are just currently in testing. For every iOS user, I would recommend trying the beta version of the iOS app as the patch notes are mainly related to performance and stability, such as app crashes or long delays. Let us know if you see a noticeable difference in the performance of the app after updating to the beta version.
For iOS
The latest version of Kasa is 3.1.2(1318)
Beta APP download link:
https://testflight.apple.com/join/PdPMSShC
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@dwr,
TP-Link is a global company, with separate regions across the globe. Anything that is released or created especially for Users in the United States is localized if it comes from a global team. As you would be receiving a pre-release version, it may not go through the same process, especially for the patch notes, which may not even allow more than one language. The app is developed for all languages, so the app will assume the language that you have set on your phone once launched. If you have questions about the patch notes, our team usually has access to an English Version in our internal documentation.
- Copy Link
- Report Inappropriate Content
Got it - thanks for clearing that up. I decided to hold off on downloading it until I recieved some type of explanation, and now I have it!
- Copy Link
- Report Inappropriate Content
Well my Kasa devices stopped working several weeks ago and I just now took time to troubleshoot.....I see that The Kasa app is broke and Alexa no longer supports Kasa. I see this started in October, so why is it not fixed? My apps are up to date, I'm on an iPhone 12 which is up to date. Any work around yet? I'm having to turn on lights like in olden days by pushing a wall button! Help!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
aaaand... 5 minutes later my wall switch stopped working is unrecognized again...... let's just say there is something still broken in the software.... I'll wait to post again until I have something more helpful.....aargh!
- Copy Link
- Report Inappropriate Content
The Kasa app received an overhaul in october which caused instability with the app for a few weeks as systems were being transitioned. I have not seen any recent reports of similar behaviors, as most of the bugs have now been patched.
I would recommend creating a new thread for what you are experiencing.
Real Quick Though, make sure that the devices are controllable from outside of your network; it sounds like they man not have made their cloud connection
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 8739
Replies: 39
Voters 0
No one has voted for it yet.