New Kasa App broken for iPhone iOS 16 users
I don't know about non-iOS users, but the new Kasa app has been a disaster for iPhone users. I presume that, by now, the company is aware of the very large quantity of complaints within the App Store regarding this issue. For many of us, the app simply freezes at the green initial screen and will not open. Attached is a screenshot of what I see (and the only thing I can see) when trying to use the app on any of several iPhones. What is being doing to address this? Is a patch coming soon? Why are so many customers reporting that Kasa support is unresponsive? Please keep in mind that many of your customers have an entire smart-home ecosystem built around this app, which is what you want. Personally, I have over 100 devices, none of which I can access since the update. If you need more details, read the mass of reviews in the App Store from users that have downgraded their app review from 5 stars to 1-3 stars since the update and the extraordinarily similar problems that they are reporting. We all are awaiting a response and some positive action by TP-Link/Kasa. Thank you.
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I've clearly covered all of your requests in my previous posts. Even so, I'm attaching yet another screenshot specifically to show that my app and phone both are fully updated. It is an iPhone 13 Pro Max.
Someone else above already isolated the issue for you, at least with respect to my version of the problem: As soon as the app is granted access to Local Network Devices, it freezes and then won't open past the green loading screen. If that access is disabled, then the app will allow me to see my already installed Kasa devices. (The app, in this case, continues to identify every device as "new" with a yellow tag no matter how many times the devices are used.) Obviously, this doesn't really solve much of anything, because I/we can't add new Kasa devices, LAN-based integrations, etc without enabling local network access.
This really ought to be enough information to get the techs focused where they need to be. Toggling on one very specific function (integral to the app, and as instructed by Kasa within the in-app setup) causes the app to hang at the loading screen. That's a pretty specific bug, relatively speaking.
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Thank you for sharing this experience and providing more details in regard to the IOS Kasa APP 3.0.x , we will ensure your feedback here has been passed onto the appropriate teams for further investigation. As you noticed the new IOS Kasa APP 3.0.2 version with some patches has been released, our engineers are currently looking into the user's further feedback and working on them.
@dwr To better assist with your case, we created a support email TKID221010442 and get it escalated, please check your inbox ~
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Hi @fcadena72
Usually the Kasa APP will ask for the ' Local network' permission when user first time open the Kasa APP (install the new APP) , if that not the case you could try some tips here
- Reboot your phone or IOS mobile device
- select ' I've already given the local network permission' at the bottom of the app to bypass that page.Then click the ‘ +’ icon on the top right to add a new kasa device and see if the IOS prompts Local network window
- Go to Settings on your IOS device- search' Privacy' and open 'Privacy & Security' > Local network > toogle on this option for the Kasa APP
- Turn off VPN or security Apps on the phone
- Confirm there is Internet connection on your phone. The phone should be connected to Wifi network or use cellular data.
If you have a different mobile device, you could also try to use a different mobile device to setup the kasa APP.
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tl;dr - Kasa App updated to v.3.0.3. Same issues remain.
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An update to the Kasa App (v. 3.0.3 - Build 1271) was released yesterday/today sometime (as well as an update to iOS: 16.0.3).
I can confirm that this update did NOT fix the issue. To be clear, I turned on "Local Network" within the iOS settings, updated the Kasa App, updated iOS, rebooted the phone, and attemped to use the app.
The results are identical to the issues described above: unresponsive, laggy, unable to navigate the app or use any devices. Additionally, two devices which were previously added (and are showing as already added) are continually showing as 'New Devices' under the "+" icon in the top right corner of the main screen.
After toggling off the "Local Network" toggle within iOS settings, the app works without any issue.
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dwr wrote
tl;dr - Kasa App updated to v.3.0.3. Same issues remain.
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An update to the Kasa App (v. 3.0.3 - Build 1271) was released yesterday/today sometime (as well as an update to iOS: 16.0.3).
I can confirm that this update did NOT fix the issue. To be clear, I turned on "Local Network" within the iOS settings, updated the Kasa App, updated iOS, rebooted the phone, and attemped to use the app.
The results are identical to the issues described above: unresponsive, laggy, unable to navigate the app or use any devices. Additionally, two devices which were previously added (and are showing as already added) are continually showing as 'New Devices' under the "+" icon in the top right corner of the main screen.
After toggling off the "Local Network" toggle within iOS settings, the app works without any issue.
Yep -- exactly the same for me. After the update I re-enabled local network access for the Kasa app, and since then I have had nothing but the frozen greenloading screw except for two times. And on those two better occasions, the app loaded only to the point of showing the top portion of my devices list, but then would not scroll and became 100% unresponsive.
Meanwhile, TP-Link keeps asking me the same questions: What phone do I have? Can I provide a video of what's happening? (This is critical for them, they say...) No, folks, I will not be recording and sending strangers video of my phone screen. I'm sure watching the all do *nothing whatsoever* except open to your green loading screen and hang would be super extra extraordinarily critically helpful. But your skilled techs are going to need to need to get their act together without the benefit of watching their own app's loading screen indefinitely.
P.S. for Team Kasa: See the above message from @dwr? If that user can understand perfectly
the detailed descriptions already provided numerous times, as can so many of your other customers, then why is your team still trying to grasp even the basics such as what phone/OS I'm using, or whether I've tried restarting my phone? Get it together, folks.
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Thank you for the continued feedback in regard to the situation and provided the more case details we 've shared the information with our team for some further investigation.
When there is any updated news, we will be trying to keep our community up to date and share with you ,really appreciated your patience and cooperation while our team is looking into this.
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We have received news that an update to the app has already been developed and is just starting testing. It appears that this update will fix some of the issues that users have been mentioning, such as the stuck initial loading screen and the wait for devices to initially become available.
The team is actively investigating and fixing the issues that are being reported. As such, any solution that operates as a stopgap until the newest updates launch are more than welcome and is only meant to provide access until the issue is fixed.
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@FPG Yea, unfortunately it is a temporary solution until the issues can be sorted out on the backend. It at least gives us access to the app to control the devices.
As an update, I ordered a the Kasa LED Light Strip and attempted to set it up, however with the 'Local Network' setting toggled off, I was not able to add it like I was prior to the last update which means that some progress is being made on the backend. I simply toggled it back on during the setup (since I didn't need too much control of the app itself during setup), added the device, and toggled it back off.
Hopefully a fix is coming soon...
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