KC410S Not recoding when SD card is full

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KC410S Not recoding when SD card is full

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Ddduena

2022-09-13 14:26:43

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Registered: 2022-09-13

KC410S Not recoding when SD card is full

2022-09-13 14:26:43

Tags: #24/7 Recording / SD Cards #Feature Request

Model: KC410S

Hardware Version: V1

Firmware Version: 1080P version

Hello.

I noticed when my 32 GB as card is full ( shows it has ~4-7MB left in red text in app), the Camera won't record anymore. It has thumbnails of motions it detected in the "24/7 recoding" timeline in the app, but when I click on them it won't load the video. Older videos are fine and able to load.

Question: Dont these cameras support continues recoding? I would expect it behaves like dash cam, when the SD card is full it automatically roll over the oldest clips.

I have 1080P version and bought from Amazon if that helps.

1 Reply

Riley_S

2022-09-13 23:21:25

Posts: 3042

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Registered: 2022-04-18

Re:KC410S Not recoding when SD card is full

2022-09-13 23:21:25

Hey @Ddduena,

This is actually an issue that we are currently tracking and you can find more information regarding the bug here: https://community.tp-link.com/us/smart-home/forum/topic/552524

For now, you may be able to resume the overwriting of videos and see existing videos simply by unplugging and plugging the camera in. We have heard that a fix for the issue will be rolling out to devices over the next few weeks, so keep an eye out for a firmware update on your cameras.

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KC410S Not recoding when SD card is full

KC410S Not recoding when SD card is full

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