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Strip Light Resets when Moved in Google Home App

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Strip Light Resets when Moved in Google Home App

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

PootedOnEm

2022-02-12 17:31:36

Posts: 2

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Registered: 2022-02-12

Strip Light Resets when Moved in Google Home App

2022-02-12 17:31:36

Model: KL430

Hardware Version: V1

Firmware Version: 1.0.10

I can discover, connect to, control, and customize the light strip no problem. It will remain connected and obey voice commands sent via Google Assisant. It is connected to a 2.4GHz network, but 5GHz is enabled for this SSID as well should a device need/prefer it.

AS SOON as I move the light into a "Home" and subsequently whichever Room in that "Home" (you do this all in 1 swoop in the Google Home app) the device instantly resets itself, goes unresponsive in the Kasa app, and begins blinking for setup.

I factory reset twice and have removed and re-added the device probably 9 times now. I've got 3 HS105s that are exhibiting the same behavior as this KL430 but let's focus on the KL430 for now. Worth noting that my HS100 and 2 KL130s are working fine. All my APs are Ubiquiti UniFi UAP-nanoHDs.

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I've tried renaming the device as well, but no luck.

3 Reply

Solla-topee

2022-02-14 07:53:55 - last edited 2022-02-14 07:56:10

Posts: 13704

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Registered: 2020-05-19

Re:Strip Light Resets when Moved in Google Home App

2022-02-14 07:53:55 - last edited 2022-02-14 07:56:10

Hello @PootedOnEm

Thank you for your valuable feedback.

May I know how about the LED status on the Kasa device when issue happens?

You could create a Guest Wi-Fi network or isolated Wi-Fi network and connect Google Home speaker to Guest Wi-Fi and see if that helps.

At the same time, may I know the 1) model of Google home device 2) model of router and network topology: e.g router model XX<wireless> 3*UniFi UAP-nanoHDs<wireless>tapo camera

To better assist with the concern, I would like to create a support email for your case, please check your inbox later.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

PootedOnEm

LV1

2022-02-14 22:24:38 - last edited 2022-02-14 22:26:33

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Registered: 2022-02-12

Re:Strip Light Resets when Moved in Google Home App

2022-02-14 22:24:38 - last edited 2022-02-14 22:26:33

@Solla-topee Thank you for your email! I just replied with the requested information.

To clear things up for anyone looking at this in the future: my Google Home speakers aren't involved in this issue. This issue occurs whenever I move a Kasa KL430 or HS105 in the Google Home app. So, say, from the Kitchen to the Dining Room. The device resets as soon as I relocate it in the GH app.

I have high hopes we'll solve this one, though, as support was quick to reply and reached out directly to ask a series of very relevant questions. Thanks Kasa team!!

Solla-topee

2022-02-22 06:18:47

Posts: 13704

Helpful: 2366

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Strip Light Resets when Moved in Google Home App

2022-02-22 06:18:47

Hello @PootedOnEm

Thank you very much for providing more case details! I escalated your case through support email TKID220215534.

I notice our seniors are requesting some further information there on the email to help resolve the issue, you could reply on that email to discuss further, thank you.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Strip Light Resets when Moved in Google Home App

Strip Light Resets when Moved in Google Home App

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