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View Ports seem to Change over time.

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View Ports seem to Change over time.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Jason_T

2021-12-07 20:14:14

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Registered: 2021-06-29

View Ports seem to Change over time.

2021-12-07 20:14:14

Model: KC410S

Hardware Version: V1

Firmware Version: 2.3.6

My cameras seem to be changing their defined view port. The changes are slow, in that they only appear after several days of set up, however the longer I leave them alone, the more off the view port is. As a result, the activity zones are not looking where they should because the camea is no longer looking where it was originally defined to.

Is this a known issue?

2 Reply

Solla-topee

2021-12-08 03:10:30 - last edited 2021-12-08 03:10:41

Posts: 13240

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Registered: 2020-05-19

Re:View Ports seem to Change over time.

2021-12-08 03:10:30 - last edited 2021-12-08 03:10:41

Hello @Jason_T

Please check if set up Motion Tracking on camera, if the feature is enabled, camera will track the activity until camera could not capture the activity.

KC410S(US)_V1.8_User Guide Page22

You may turn that off and see if that may any difference.

If same issue happens, may I know how did you find out view points changes, can you share some photos explaining that like the view points location, and camera actual view point. Thank you.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Jason_T

LV1

2021-12-08 14:25:58

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Registered: 2021-06-29

Re:View Ports seem to Change over time.

2021-12-08 14:25:58

@Solla-topee

Yes, motion tracking is on, but shouldn't the camera reset to it's view port position after the event is over? Tracking is why I opted for a pan and tilt camera to begin with. I have a camera at the top of a stairwell which follows which direction a person goes after comming up.

I notice that the view port is off when I open the app and see that the camera is not positioned like it was before. When I click on the view port icon, above the live image, it doesn't go back to where it was originally defined and I have to reset it.

It's not a big deal so far. It doesn't seem to change by much, just seemed kind of weird and was wondering if anyone esle had seen this issue.

View Ports seem to Change over time.

View Ports seem to Change over time.

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