HS110 Energy Monitoring Not Working
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My HS110 power reading stays at 0, all other feature works fine. It is already out of the warranty period. Just wonder if anyone had similar problems and if there is a DIY fix?
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Hello @DavidWw
Sorry for the delayed reply. May I have a photo of the power consumption page, what home appliance and its wattage connected to this plug.
You could try some tips here for energy monitoring issue:
1. factory reset plug : with plug powered on, press ' settings' (looks like a gear) for more than 5 secs ( skip this step if you have tried factory reset )
2. try a different wall socket
3. confirm plug's firmware is up-to-date (kasa app -> settings-> firmware update) and also Kasa app is up to date
If still the same problem, please check my private message and install a debug tool and share the log file of the smart plug , thank you.
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Hello @DavidWw
Thank you for helping collect device log, from the log it could be defective unit, I will create a support email to check device warranty, please check inbox later,thank you
- May I know the model of your chest freezer connected to plug, and its wattage/ Horse power as well.
Some home appliance has a 'instantaneous peak power ' as the mentioned in FAQ -Q13 What kind of power appliance can be powered on by TP-Link Smart plug?
https://www.tp-link.com/support/faq/1390/
You may also check if device has a peak power that exceeds the horse power that plug could handle.
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Thank you for looking into this. The appliance is a Hisense 7 cu ft chest freezer from Lowes ( Model #LC70D6EWD). I remember when the energy meter was working properly the running wattage was around 150 Watts. The user manual does not specify the starting wattage of the compressor, I guess it could be the cause of failure. The HS110 is already out of the 2 year warranty period. I was just curious about how it failed.
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