KC100 won't play back clips, shows an X in the thumbnail
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.KC100 won't play back clips, shows an X in the thumbnail
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KC100 won't play back clips, shows an X in the thumbnail.
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An "x" means one of three things. 1. Its a flase positive and if you tap on the clip it will still play. 2. There was an issue that occured when the clip uploaded to the cloud and it is unretrivable. 3. There is an indexing issue and it might be retrievable. We would need to know your Kasa acccount email address though. Is it the same one you used to register here on the community? Also please provide us the error you received when trying to play the clip.
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Hello everyone,
If you met similar issue that the video clips are not accessible with 'X' on Kasa Camera , try some basic suggestions in this FAQ
What should I do if I fail to view the video clips of my Kasa Cam?
- Turn off the Kasa App and launch again, then check if you can view the clips.
- Try to restart the Kasa Cam
If still the same issue, please email to' support.forum@tp-link.com ' with title "[Forum ID 176456] Kasa Model + Case Detail" and help provide some details here, we will have a specialist to help look into the concern further.
- MAC address of camera
- the TP-Link ID (email account)
- the exact time or period when the clip shows “X”, the screenshot will be needed for further analysis
- the Error message when you try to view the video clips, and attach a photo of the error
For any urgent help, please reach our local hotline support here: https://www.tp-link.com/support/contact-technical-support/
* I will be marking this post as the 'solution' to this topic in order for users to find this information easily and to then provide additional feedback, thank you for your understanding~
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An "x" means one of three things. 1. Its a flase positive and if you tap on the clip it will still play. 2. There was an issue that occured when the clip uploaded to the cloud and it is unretrivable. 3. There is an indexing issue and it might be retrievable. We would need to know your Kasa acccount email address though. Is it the same one you used to register here on the community? Also please provide us the error you received when trying to play the clip.
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@Carl I deleted them all. There was no error message, they would not play at all.
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@Idaho i have X too.....on most of all the videos....every now and then, it is recording. how do we get rid of the cloud? is TPLINK going to fix the issue?
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@Carl i am having SAME issue. they told me to delete and restart. NOTHING HAS WORKED.....I HAVE AN X ON EACH video. NO HELP at all from the TP LINK
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@Ramburner I'm sending pics of my settings ect to them and trying to fix this. It sucks when everything was fine until I gave them payment for the cloud service. If they don't fix it I will cancel the Cloud. I suggest you contact tech support, maybe they will understand that I'm not the only one having this issue. Good luck.
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I have the same issue. What was the fix? The clips have an X over them and when you click it is says "Activity in Progress: Your camera is still recording activity. check back later to play this clip."
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@Ramburner I have been having this issue for a week!! I've updated the app as advised and still not working. Friday nights my mum was abused by the Neighbour and the footage has a x in the middle. This is crucial evidence the police require and now nothing I can do!!! I pay the subscription but for what ???? It doesn't record properly every time. This needs rectifying immediately otherwise what a waste of money for product and subscription. I want answers please
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@Ramburner my cam is the kasa spot pan and tilt . Just not good enough. Especially when I purchased because my 77 year old mum was assaulted.
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