When motion is detected, I can't access the KC200 camera to watch live until it's done recording.
When motion is detected, I can't access the KC200 camera to watch live until it's done recording.
Hello,
As the title states, if somebody comes to my porch, I'll get the alert pretty much instantly. However, when I click on the "watch live" link, it says the camera is busy and to try again later. After the motion is over, I can then access the camera.
This, literally, makes it useless for a porch camera with two-way audio.
I believe it's because the camera is 'busy' recording or processing or something, and it blocks you out....
Regardless, this is a HUGE flaw that I would like to be able to have solved....
Any thoughts?
Thanks!
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Thank you for your continued patience. For the time being, we recommend the following workaround if you want to view the live feed when a notification is pushed on your Android device. A permanent solution is currently being developed and should be released in the near future.
1. After receiving an activity notification, please tap the notification, then in the Kasa Smart app, select the "Devices" tab:
2. Select the desired Kasa Cam from the device list to view its live feed.
Thank you,
Ryan | TP-Link Support
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Thank you! That's ok for now, especially knowing that you're working on a fix in a new version. Hopefully I helped out!
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