5ghz band disappears while on Smart Connect
5ghz band disappears while on Smart Connect
I have a c2300 router and I am on "Smart Connect", however; the 5ghz band always drops off about a minute after a reboot. I have put a few devices within 6 inches of the router and still they only connect to 2.4ghz. For reference my network has 16 wireless devices and every single one of them are on 2.4ghz. In fact, using wifi analyzers there is no broadcast of the 5ghz band at all - despite the TPLink tether app (and web broswer) saying that it is enabled, and the LED light on the router saying it is active too.
I don't understand why ithe 5ghz band isn't visible to wifi analyzers and no devices are capable of connecting to it when in "smart connect". It is only visible with wifi analyzers for a short time (a minute or two) after I do a clean reboot.
With that said, if I enable ONLY the 5ghz band (ie. disable smart connect and 2.4 ghz) devices do connect fine. The 5ghz band does not seem to drop in this instance, as I have been connected for hours at a time.
For reference, when doing speed tests on the 5ghz band (when it is the only band broadcasted) I get 120+ mbps. Using the same device in the same location using the 2.4ghz band I get about 50 mbps, which is less than half. So this begs the question, why won't smart connect even broadcast the 5 ghz band or change my devices to a faster band to get the best connection? It certainly feels like a glitch in my opinion based on the firmware.
Why is this occuring? Has anyone else experienced this? Is this just a glitch with the firmware, or do I have a faulty unit?
Note - I am well versed in networking too, and work in IT.
For visual reference, here are pictures of the Tether app to show that both bands are configured (SSID = The Cottage Lounge) as well as WIFI analyzers. The Wifi analyzer is able to see the 2.4ghz band, but it is not visible in 5ghz. The wifi analyzer can only pick-up my neighbors 5ghz band (ie. Bell809)
https://photos.app.goo.gl/iyxR36fJNFMmb9CdA
For visual reference, here is a picture of my phone literally sitting on-top of the router (only connects to 2.4ghz)
https://photos.app.goo.gl/G3UXos1PAa6bFPdA8
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I have the exact same issue only difference is I have v1 instead of v2 c2300. Wondering if there is a fix or patch and do I just disable smart connect?
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Same here on my Archer C6 V2.0 updated to latest firmware. If enabled SMARTCONNECT the 5G connection disappear and work only 2.4.
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See my answer to you in https://community.tp-link.com/us/home/forum/topic/195526 please. It details how to check what is connected to what band.
Oddly enough, your screen capture shows that the 5Ghz SSID is being used, not the 2.4Ghz SSID.
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@IrvSp SSID = is customizable as you know, I wrote 5G thinking it was 5G instead every connection I make, tried many times always arrives on 2.4 NEVER on 5G. For example, if from my desktop windows 10 now as WIFI connections displays only 1 SSID available, if I try to connect it always connects in 2.4, if I use the TP-LINK WIRELESS CONFIGURATION UTILITY application it displays 2 SSIDs with the same name a 5g and 2.4. If I try to connect directly to 5G and then I go to find what I am actually connected with I see 2.4 and not 5 ... then the 5G connection is as if it were not there and ONLY 2.4 works. Look, I assure you that I have done a thousand different tests and ONLY if I disable SMART CONNECT I return to a normal situation. To tell the truth, the Smart Connect functionality in all sincerity does not interest me, I was just curious ... I do not have all this WIFI traffic ... the fact is that by now I have also configured Chromecast with this SSID that if I deactivate Smart Connect I have to redo everything from the beginning. However in all honesty I do not understand where the problem lies, also because I do not think that if Smart Connect had to choose the best connection having a 5g available it cannot automatically select EVERY TIME A 2.4 is absurd.
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Answered in the other thread, like to keep this in one place if possible.
Need the MAKE AND MODEL of the NETWORK WIRELESS ADAPTER. Some are limited to 300Mbps connect if it is an N Speed adapter. Some are even 150Mbps.
If you want a device to ALWAYS connect to a 5Ghz band via Smart Connect, you need an AC Speed device and they are best suited for 5Ghz. Suspect the 802.11 speed determination in the router will be the main decision point what band it will connect to. Even then, some routers (I think most TP-Link ones use this) use 'Load Leveling' in that they will keep the number of devices on each band fairly even, and that could force a device capabile of using the 5Ghz band onto the 2.4Ghz band.
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No not really, Bandaid instead, I have multipe APs so I just turned off 2.4 on c2300 and used only 5 ghz since I want things like streaming and cell on 5 , that's the only way it worked, but not a smart connect true fix.
The explanation from tp-link " the devices connecting should be ac 5ghz if not they drop back to 2.4 because 2.4 would be less crowded and appear more attractive ." memh, Not their exact words but you get the meaning.
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@Carl im having the same problem with archer C7 AC1750.
Apparent,
If i disable smart connect and set my wifi channel to say 44 on 5ghz. My repeater Re305 is able to connect.
If i turn the 5Ghz channel to auto, the repeat is not not able to connect to the router.
Seems like Channel set to Auto is the problem here.
Kindly provide with a fix for this.
Thanks.
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Are you using the OneMesh service between Archer A7 and RE305 or just Smart Connect? Also what firmware are you on. I see you are regestered in Ireland so what is the hardware version of your Archer A7 as there are regional differences in not only hardware but also firmware we would need as many details as possible when we submit this as a bug report to our engineering team.
in short we need the following:
Hardware version including if its a EU/US/ETC versiom
Currenty Firmware build number
Are you using OneMesh
any error message you get when set to Smart Connect/Auto
does this only happen when you turn on smart connect or does it also happen on seperate SSIDs with Auto selected on 5GHz
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