Archer AX21 Continually disconnecting.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
So the last couple of days my router doesn't seem to like staying connected the internet. Firmware and everything says it's up to date, and there doesn't seem to be any specific trigger/time it happens everything will be fine then all the sudden it will disconnect. We have a modem that it is connected to that has not lost connection, so it's specifically a problem with the router. Once it happens if I reboot or turn the router off everything will be fine for a while until it decides to do it again. All cords are good, no loss of power or connection. If anybody has any ideas or tips on what may be the issue it would be greatly appreciated. Also worth noting is it's currently set up in wireless operation mode I thought maybe changing it to access point may give me a different results, but that just results in no internet connection. Thanks in advance.
Archer AX21
Hardwar version 1.20
Firmware version 1.3.2 Build 20210901 rel.68864
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@djmess I went ahead and downloaded the beta firmware, I just haven't installed it onto the router. Since the factory reset seemed to do the trick I will just leave it at that for now, but I have the firmware on standby if needed. Hopefully none of is will have any issues anymore. It does seem somewhat surprising to me that when I talked to support they seemed they didn't understand what was going on then all the sudden there's a new firmware update because people are having issues. I would have felt better if somebody had gone "we know this is an issue, were working on it" rather than "dont really know, we'll escalate the ticket and contact you next week".
- Copy Link
- Report Inappropriate Content
@RouterRob Thanks! I'm going to hold off on the beta firmware until I know whether or not the factory reset worked. Thank you for your response.
- Copy Link
- Report Inappropriate Content
@djmess the beta software so far is working well for me too. Going on 24 hours without an issue whereas before it was 2-3 times daily.
- Copy Link
- Report Inappropriate Content
Factory reset is holding past the one hour mark, so far. If I have any more issues, I'll try the beta firmware update. So far, so good!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@mi5key Current firmware is 1.3.2 Build 20210901 rel.68864(5553). Looks to be same firmware as my original posting, so I'm curious to know what it fixed, or if that means the issues are likely to return.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
After the factory reset, the firmware version I'm running is 1.1.5 Build 20210903 rel.39200(5553), which is up to date for my AX6600.
- Copy Link
- Report Inappropriate Content
@mi5key I went ahead and downloaded the beta so I can put it on the router if needed. Maybe there will be an official firmware update pushed out before it happens again. I will say that my kids haven't been here this weekend, so I don't have as many devices connected as usual. So I will have to do all the device reassigning and everything once they get back. I will keep updated on if the reset is a permanent fix, it's got me thinking it's temporary with the firmware and everything being the same version. So we will see what happens.
- Copy Link
- Report Inappropriate Content
Hello, can I confirm what is the model of your Archer router? Is it also AX21? If the internet is stable after the reset, you can leave it without the beta firmware and wait for the official firmware.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 4
Views: 7291
Replies: 28
Voters 2
