Poor Audio Quality C225 C500
I recently bought Tapo C225 and C500 cameras. The audio quality of both cameras is poor, so I can't hear conversations clearly. They are much worse than my old TP-link cameras. I notice that the background noise level of the old cameras is high, but I can hear the conversations clearly. I think the issue of the new cameras is caused by the noise cancellation. But I can't find a way to disable the noise cancellation feature.
I read from another post that other users of C220 solved this issue with another firmware:
https://community.tp-link.com/en/smart-home/forum/topic/658276
I would like to know where I can find the firmware to disable noise cancellation for C225 and C500. Thanks a lot!
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Hi,
1. Can you share a link to download the video recordings of the reported issue?
2. Please send me(@Solla-topee) the MAC address of the camera via a private message.
Best Regards
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@Solla-topee just sent you a private message, I have the same noise issue! Useless audio at this point.
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@DanielS24 Hi, the firmware has been sent to your camera.
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@Solla-topee Hi. I have the same issue (poor audio quality) when playing back a video from sd card but I don't know how to find and send you the camera's MAC address.
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Hi,
On the Tapo app>camera's Device Settings>Device Info page, you can find its MAC address. And you can send me(@Solla-topee) the MAC address via a private message.
Best Regards
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@Solla-topee I have sent you a private message with my Mac adress with the same issue as the one described above. Thank you in advance
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Hi,
The firmware has been sent to your camera. You can update it via the Tapo app and check if it helps.
Best Regards
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hello, I also have the same issue with my D225 video doorbell. The sound from the speaker means that there is no way that I can actually understand what anyone is saying because it's so echoing and so crackly so I was just wondering if you could also send me the link to be able to try and sort out the voice control on my video doorbell so that I don't get rid of this noise disturbance from the crackling and echoing as I can't hear anything at all from the actual doorbell.
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Hi,
Your problem may be different from the one reported by other users. In order to further analyze your problem, it is recommended to provide a video showing your problem and please let me know how you record it.
Best Regards
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I've just send you a message with the MACs, please change my firmware to a version without noice reduction as well. Thank you
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