Breakdown
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Hello,
We use a set of P100 sockets in Austria and France.
Since yesterday (2023-06-24) 8 out of 9 sockets located in Austria are unreachable.
These sockets are correctly connected to the network and regularly address a server named "security.iot.i.tplinknbu.com" which seems to belong to the domain "eu-west-1.compute.amazonaws.com".
I deduce that these sockets work normally, that the problem comes from the TP-LINK servers and is perhaps linked to the outage on "2023-06-23 08:55 PDT" (13:55 GMT).
A remote plug is useless if you have to be on site to repair or control it. What can we do to regain control from 1000km away, with a VPN that allows us to "go" to the site (telnet, ssh...)?
Kind regards
Hello Wayne-TP.
Thank you for your reply.
As the following screenshot shows, plugs appear as disconnected in the App even they can reach external servers correctly:.
However, the routers and repeaters have already been rebooted with no result.
I wouldn't do it again, knowing that this operation requires about two hours' work (with ~ 70 devices) and knowing that all the other equipment is working normally, for example the "EZVIZ" sockets or the "Hello" sockets:
Finally, the TP-LINK hotline replied that the ticket has been escalated:
I'll let you know what happens next,
Best regards,
Hyena