Tapo C500 my bugs thus far
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Hello,
I am using a Samsung A20e (SM-A202F/DS) with the latest version installed.
An important detail for some of the bugs below, I am almost running out of memory 31.06 GB of 32.00 GB (97%).
My bugs with my Tapo C500, thus far, are as follows:
1. MicroSD card not found: After running for 15 days of running straight
- did a reboot, and the card was "re-detected"... now activated the "Auto-Reboot".
Q1: Is this a known issue? that is why you have an "auto-reboot" workaround
2. Android notification "Person detected", I click on the message, and no video is shown.
I do "back" and on the home screen, no camera is shown... this is the bug ;-)
But, if I close the Tapo application in Android and start it again, and inside the app, I touch the "message envelope" and click on the same message from within the App, it shows the video correctly. Meaning when clicking directly from the Android notification I was not able to see, because the camera is not "loaded" it seems when coming directly from the Android notifications
Q2: Is this a known issue? could we expect a correction for the same
3. I am UK and my camera is in PT. When I try to check the Live Video or any recording, I get "Network unstable..."
- I was in the UK under WiFi with large bandwidth available (for example able to play 4K YouTube seamlessly)
- It seems a problem of "latency" that the Tapo app does not react well to it, so it gives the error message
- I asked my wife to check on the video/recording, and importantly she was in PT, and she was able to see all fine
- this is a annoying bug from the Tapo app, that does not allow me to check my camera when I am abroad (out of PT)
Q3: Is this a known issue? could we expect a correction for the same
I hope it helps improve.
Thank you,
Tiago
Hi @Solla-topee
My answers to your feedback are:
1.
SanDisk High Endurance MicroSD Card 128GB
2. I don't have a video of it happening, but I will do one, upon the next Android notification, to showcase it. It's a promise. Probably only over the weekend, to set expectations.
3. When I asked her, she was at work under mobile data at the time. The problem seems to be (trying to be "technical" on your behalf) that Tapo video playing, does not react well when you have a large bandwidth but with "high latency" (all the routing from UK up to PT)... instead as having "low latency" when we are in PT, via Wifi or Mobile data. Could you try to investigate using the Tapo app on your side in a high latency network?
4. New one: The AI detection needs improvement since it said "Person detected" this night and what was happening was a rain windy drizzle only.
Check the photo for more details. I have a 7Mb video file also but is not able to upload it. Please help to send it to you.
Fingers crossed next firmware comes with a more "intelligent" AI for Person detection ;-).
Thank you!
Tiago