Router crashes after latest 165 firmware update m4

Router crashes after latest 165 firmware update m4

Router crashes after latest 165 firmware update m4
Router crashes after latest 165 firmware update m4
Friday
Model: Deco M4  
Hardware Version: V2
Firmware Version: 165

M4 v2, updated to 165.

 

setup is as follows, router (ziggo black smartwifi with WiFi disabled) 1 cabled to main deco set up as access point, in turn wired to second deco upstairs.

 

Second deco has 1 wired device, a ps5 pro.

 

this worked fine and always has worked fine for literally years, since this firmware update, right after pretty much, it literally crashes my ziggo router.

Its been replaced, the router, same thing happens.

All wires and cables and signals are perfect, yet the problem remains.

 

However if I dont use the cabled ps5 pro and set this to WiFi, it doesn't seem to crash the router.

 

No device reports any type of error, not the decos, not the ps5 pro (which latest update was well before I did the deco firmware) and not the router.

 

im completely stumped and have no idea what to do now.

 

PS : which deco version support assigning devices to specific decos for WiFi? I can't find a list, in case I have no choice but to replace the decos for better WiFi 6 or 7 versions, which I am considering.

  1      
  1      
#1
Options
5 Reply
Re:Router crashes after latest 165 firmware update m4
Monday

  @Dutchbear80

Hi, welcome to the community.

Can I have more details about what you meant by "it literally crashes my ziggo router"?

-Do you mean Ziggo router has completely lost internet connection or something else?

 

Were you able to constantly reproduce the current issue?

 

 

And Deco M4-1.7.0 beta firmware here supports settings connection preference:

Deco M4/S4_V2 Support Connection Preference

For other models, you could refer to the applied models in the FAQ:

How to select a preferred signal source on the Deco App

 

Best regards.

  0  
  0  
#2
Options
Re:Router crashes after latest 165 firmware update m4
Monday

  @Dutchbear80 

 

all internet connection is lost, that's correct, ziggo confirms the router can no longer be accessed by them when this happens.

The deco units themselves remain working normally, except ofcourse they no longer get internet from the router.

 

I can reproduce this fairly relliably, as in, if i connect every device by WiFi only, incl the ps5 pro, this doesn't happen.

As soon as I cable the ps5 pro to the deco, it will lose connection, not straight away but I happens guaranteed.

 

The strangest part is, it also happened when all devices (nighttime) were turned off.

Where the only commonality is the fact I got that ps5 pro hooked up by cable. (But I don't use rest mode)

 

So either it's the ps5 pro in combination with the deco and/or firmware creating either a network storm or network loop somehow.. or.. I'm completely at a loss.

 

Ziggo has agreed to send what they call an "escalation" uh.. mechanic? Repairguy? You know what I mean.


Just keep in mind everything worked flawlessly for literally years, until right after this firmware got installed.

 

  0  
  0  
#3
Options
Re:Router crashes after latest 165 firmware update m4
Monday

  @Dutchbear80 

Thanks for the update.

If that is the case, the official 1.6.5 could revert to the last 1.6.2/1.6.1 directly via web UI.

https://www.tp-link.com/en/support/download/deco-m4/v2/#Firmware

If possible, maybe you could consider reverting to 1.6.2/1.6.1 to see whether it helps.

Best regards.

  0  
  0  
#4
Options
Re:Router crashes after latest 165 firmware update m4
Yesterday

  @David-TP 

 

As far as I know, 165 cannot be rolled back once installed, at least that's the warning it gave before I installed it at the time.

 

This is different if someone uses lets say a laptop or whatever, connect it directly to the deco and install an older version that way?

  0  
  0  
#5
Options
Re:Router crashes after latest 165 firmware update m4
21 hours ago

  @Dutchbear80 

Hi, the 1.6.5 version can be downgraded to the official 1.6.1/1.6.2.

The downgrade process is similar to manual firmware upgrade (Method 2 via web interface).

Best regards.

 

  0  
  0  
#6
Options