Tapo L900-5 Won’t Turn Off
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I've just purchased another Tapo L900-5 light strip and have a similar issue to the first strip I purchased, whereby, it won't turn off.
I put the first strip round the back of my TV and although its controllable by the app and Alexa, when I try to turn off either manually, via the app, or by voice command the strip turns bright red. The only way to turn it off is to unplug it which negates the purpose of the purchase. The second strip is round the back of a headboard and like the first one, is controllable using all of the methods stated previously. When this strip is turned off it appears to have done so, but in a darkened room you can see a faint glow from each LED light. This surely can't be correct and potentially is a safety hazard.
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@Mushy The other set turns off without a problem, witch for me until now is the faulty not turning off at all. Must check if the faint light happens on the dark, since I have them behind acustic pannels I've never spoted that issue.
Don't know what to do now, it's on warranty period, and removing the LED strip out is only for a returning/replacing scenario. TP-Link plz advise.
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