AX1500 - no internet with excellent 5ghz connectivity
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I am having a constant problem with the 5ghz connection.
Regardless of which device I use to connect at some point during the day loading a web-page or playing a video on YT, music on Spotify,
basically whatever app requires access to the internet I get a message that I am currently offline and need to reconnect.
I check the connection and see that I am still connected to the 5ghz network. This is fixed by turning my the wifi off and on again on
the device or waiting a while. This doesn't happen with the 2,4ghz network.
It has been a problem since day 1 and no firmware updates have made any change.
Right now I got a One-mesh-enabled extender, the 305 model, but the same issue has been happening with it.
Essentially I have good or excellent 5,4ghz signal and no internet.
Please suggest a course of action as this has forced me to use the 2,4ghz connection even when being in the same room as the router and
having perfect connectivity.
Thanks,
Artzox
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Hello, do you mean you didn't get the email from the support engineer? I thought they contacted you weeks ago, while there is no further follow-up from you, please check again.
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What is the device or devices that connect to the AX50 5G network? Are all of them disconnecting frequently? If that's the case, try to change the wireless mode to 802.11 a/n/ac mixed for the 5GHz band, then monitor again.
If the issue persists then maybe the wireless interference in your areas is substantial. Install a Wi-Fi analyzer on your laptop and search for the less crowded channel, then set it in your 5GHz band.
Some more suggestions regarding the unstable connection, check this:
Troubleshooting: Unstable wireless connection on TP-Link router
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