Deco P9 - WiFi Issues, Intermittent Connection
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Hi,
I purchased the Deco P9 yesterday and installed them on my Network, I currently have a Virgin Media 1000mbs package.
I put the Virgin Super Hub into Modem Mode and connected the first P9 up, it connected smoothly, from there I plugged in another ethernet cable and ran it through the ceiling to my troublesome room, I then powered on my next P9 and plugged the ethernet into it.
I then went and connected another P9 via WiFi rather than Ethernet.
I was then able to create a router mode network, all worked fine for roughly an hour, all families member came home and I mimicked the original SSID and Password so devices were auto-connecting.
I then shut down my laptop and left the house for one hour, when I came back, my phone (Samsung S10, which left the network) wouldn't stay connected to the network, it would load 1 page and then would say "Unable to connect to the internet". I booted up my laptop and this was having the same issue, it would connect but would drop internet connectivity.
The internet however was working okay for others in the household, they we're streaming (hard wired via P9) and also using WiFi surfing the internet on their Laptop too.
The only resolution I had was to reset each Deco, put my modem into Router mode and the Deco's into Access Point mode, from here I was able to connect.
However, this morning a family member complained of not being able to access the internet from their bedroom (directly above the hardwired P9), I did a speedtest in there when I was running in Router mode and I was getting 200mbs on consecutive attempts, so later on today I will run check the connectivity in that room.
Has anyone ran into any of the above issues? I'm close to sending my P9's back as I only received them yesterday and they've actually increased the problems in my network rather than solved them!
Any advice would be appreciated, thanks!
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Unbelievable that tp-link do not solve the issue. Only explanation is that it is hardware issue. I've tried everything. Moving "a little bit" the P9 or change plug or cable are not acceptable solutions for random internet deconnection.
My setup is :
high speed modem (fibre)
main P9 connected in access point to it (tried router, same issue)
I've assigned static ip for the 3 P9
I've tried with and without itinerance...
When I ping the main P9 which is...at 3 meters :
64 bytes from 192.168.1.98: icmp_seq=4 ttl=64 time=6.957 ms
64 bytes from 192.168.1.98: icmp_seq=5 ttl=64 time=16.047 ms
ping: sendto: No route to host
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
64 bytes from 192.168.1.98: icmp_seq=8 ttl=64 time=47.289 ms
64 bytes from 192.168.1.98: icmp_seq=9 ttl=64 time=93.796 ms
64 bytes from 192.168.1.98: icmp_seq=10 ttl=64 time=160.153 ms
64 bytes from 192.168.1.98: icmp_seq=11 ttl=64 time=5.429 ms
64 bytes from 192.168.1.98: icmp_seq=12 ttl=64 time=14.874 ms
64 bytes from 192.168.1.98: icmp_seq=13 ttl=64 time=5.091 ms
64 bytes from 192.168.1.98: icmp_seq=14 ttl=64 time=5.175 ms
64 bytes from 192.168.1.98: icmp_seq=15 ttl=64 time=6.717 ms
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On my side, I keep having the same problem. Today I managed to capture logs just before I had the outage. Seems that the Deco is losing the IP address. @TP-Link_Deco Any Clue?
Wed Sep 9 10:23:14 2020 daemon.err nrd[6208]: estimatorCmnHandleBeaconReportEvent: Invalid beacon report for F0:98:9D:18:43:EA
Wed Sep 9 10:23:39 2020 daemon.err client_mgmt: client_mac:68-A4-0E-29-A9-C8, client_ifname:ath1, client_action:disassociate
Wed Sep 9 10:23:39 2020 daemon.err client_mgmt: client(68-A4-0E-29-A9-C8) disassocaite by if(ath1).
Wed Sep 9 10:26:42 2020 daemon.err client_mgmt: wireless client associate or disassociate.
Wed Sep 9 10:26:42 2020 daemon.err client_mgmt: client_mac:68-A4-0E-29-A9-C8, client_ifname:ath0, client_action:associate
Wed Sep 9 10:26:42 2020 daemon.err client_mgmt: client(68-A4-0E-29-A9-C8) assocaite by if(ath0).
Wed Sep 9 10:26:50 2020 daemon.err client_mgmt: wireless client associate or disassociate.
Wed Sep 9 10:26:50 2020 daemon.err client_mgmt: client_mac:68-A4-0E-29-A9-C8, client_ifname:ath0, client_action:disassociate
Wed Sep 9 10:26:50 2020 daemon.err client_mgmt: client(68-A4-0E-29-A9-C8) disassocaite by if(ath0).
Wed Sep 9 10:26:50 2020 daemon.err client_mgmt: wireless client associate or disassociate.
Wed Sep 9 10:26:50 2020 daemon.err client_mgmt: client_mac:68-A4-0E-29-A9-C8, client_ifname:ath1, client_action:associate
Wed Sep 9 10:26:50 2020 daemon.err client_mgmt: client(68-A4-0E-29-A9-C8) assocaite by if(ath1).
Wed Sep 9 10:31:14 2020 daemon.err client_mgmt: wireless client associate or disassociate.
Wed Sep 9 10:31:14 2020 daemon.err client_mgmt: client_mac:AC-BC-32-C4-CF-75, client_ifname:ath1, client_action:disassociate
Wed Sep 9 10:31:14 2020 daemon.err client_mgmt: client(AC-BC-32-C4-CF-75) disassocaite by if(ath1).
Wed Sep 9 10:33:15 2020 daemon.err nrd[6623]: send_band_steering_ioctl: ioctl failed, cmd: 29
Wed Sep 9 10:33:15 2020 daemon.err nrd[6623]: wlanif_setEnableBandSteering: Failed to set band steering parameters on band 0
Wed Sep 9 10:33:15 2020 daemon.err nrd[6623]: netdb_apHanldeEnableWlanif: Enabling band 24g failed
Wed Sep 9 10:33:15 2020 daemon.err nrd[6623]: send_band_steering_ioctl: ioctl failed, cmd: 29
Wed Sep 9 10:33:15 2020 daemon.err nrd[6623]: wlanif_setEnableBandSteering: Failed to set band steering parameters on band 1
Wed Sep 9 10:33:15 2020 daemon.err nrd[6623]: netdb_apHanldeEnableWlanif: Enabling band 5g failed
Wed Sep 9 10:47:02 2020 user.err smartip: [lan] !!ip addr del!! ip addr del 192.168.1.118 dev br-lan
Wed Sep 9 10:47:02 2020 daemon.err udhcpc[6350]: bind(UDP): Cannot assign requested address
Wed Sep 9 10:47:02 2020 daemon.err udhcpc[6350]: Received SIGTERM
Wed Sep 9 10:47:03 2020 daemon.err udhcpc[11790]: udhcpc (v1.22.1) started
Wed Sep 9 10:47:03 2020 daemon.err udhcpc[11790]: Sending discover...
Wed Sep 9 10:47:03 2020 user.err syslog: Error: ssh_connect: Failed to connect: Network is unreachable
Wed Sep 9 10:47:03 2020 user.err syslog: Error: connect
Wed Sep 9 10:47:03 2020 user.err syslog: Error: ssh_connect: Failed to connect: Network is unreachable
Wed Sep 9 10:47:03 2020 user.err syslog: Error: connect
Wed Sep 9 10:47:03 2020 daemon.err udhcpc[11790]: Sending select for 192.168.1.118...
Wed Sep 9 10:47:04 2020 daemon.err conn-indicator: [send_query] Failed to send DNS query: Network is unreachable
Wed Sep 9 10:47:04 2020 daemon.err client_mgmt: client(F0-98-9D-18-43-EA) not found in arp table disconnect_counter=0
Wed Sep 9 10:47:08 2020 user.emerg syslog: tp217,505[11905]:
Wed Sep 9 10:47:26 2020 daemon.err client_mgmt: client(F0-98-9D-18-43-EA) not found in arp table disconnect_counter=1
Wed Sep 9 10:47:26 2020 daemon.err uhttpd[3223]: iptables: No chain/target/match by that name.
Wed Sep 9 10:47:26 2020 daemon.err uhttpd[3223]: iptables v1.4.21: Couldn't load target `domain_login_rule':No such file or directory
Wed Sep 9 10:47:26 2020 daemon.err uhttpd[3223]:
Wed Sep 9 10:47:26 2020 daemon.err uhttpd[3223]: Try `iptables -h' or 'iptables --help' for more information.
Wed Sep 9 10:47:26 2020 daemon.err uhttpd[3223]: iptables: No chain/target/match by that name.
Wed Sep 9 10:47:26 2020 daemon.err uhttpd[3223]: iptables: No chain/target/match by that name.
Wed Sep 9 10:47:26 2020 user.emerg syslog: tp215,22[12165]:
Wed Sep 9 10:47:38 2020 daemon.err uhttpd[3223]: ath22 no frequency information.
Wed Sep 9 10:47:38 2020 daemon.err uhttpd[3223]:
Wed Sep 9 10:47:40 2020 daemon.err uhttpd[3223]: ath22 no frequency information.
Wed Sep 9 10:47:40 2020 daemon.err uhttpd[3223]:
Wed Sep 9 10:47:43 2020 daemon.err client_mgmt: client(F0-98-9D-18-43-EA) not found in arp table disconnect_counter=2
Wed Sep 9 10:47:44 2020 daemon.err uhttpd[3223]: ath22 no frequency information.
Wed Sep 9 10:47:44 2020 daemon.err uhttpd[3223]:
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I started getting those issues too with the wifi dropping... only had the units for like 8 months.. really thinking of moving to something more robust , like asus zenwifi units..
the app is UNBEARABLE, it keeps saying im not connected and i cant do anything with it... the web interface hangs at password input and wont go in.. jeez.
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Hello all, apologies for the super late reply. If you still encounter any disconnect issue with your Deco P9, please confirm the below and we will try to help you out ASAP:
1. May I have your detailed network topology/layout? What’s the operation mode of the Deco P9, is it in router mode and the WAN connection type is PPPoE or Dynamic IP? On the Deco APP, please tap “More “in the bottom right corner then go to “Advanced”, where you will see the working mode.
2. Can you please confirm how many Deco P9 units are connected, via wireless or PLC? You may confirm it as below:
On the Deco app, click on the Internet icon, then click on one of the satellite Deco, and you will see the satellite Deco’s signal source. If there is a Wi-Fi icon on the signal source, it means the satellite Deco is using the Wi-Fi backhaul. If there is a Powerline icon, it means the satellite Deco is using PLC backhaul. Please ensure that both the two Deco P9 units are plugged into the wall socket directly but not to power extensions.
3. How often does the disconnection issue happen and how do you make it back to work? When the internet drops, how about the LEDs on all the P9s, are all flashing red?
Below are some suggestions you can give it a go.
1. Relocate the Deco nodes, ensure they can connect to each other without an issue.
2. Swap the locations of the Deco, setup one satellite Deco to the main Deco.
3. Ensure the firmware of all the Deco P9s is up-to-date.
Thank you a lot.
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Having the same issue. My connection is crashing at least 2 or 3 times per week. Not only the connection but also the speed is intermittent. The only way to solve it is turn off and on again the deco.
And it is not my internet provider because when I get connected with the modem/router directly I get normal speed.
I had some terrible times with it when the system crashed during important meetings... Is becoming really annoying.
Please advise a permanent solution. I did not paid quite expressive money to have that kind of user experience.
My device is still under the TP Link warranty, so in last case I will assess that to get another TP solution or my money back to go for another company service.
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Hello, thanks for reporting this issue to the community, don't worry, we will try to figure it out.
Just to confirm, how many Deco P9s do you have in total and how are they connected to each other? When the internet drops, how about the LED status, flashing red or solid green?
When the internet drops, are the devices connected to the main Deco or the satellite unit, 2.4GHz or 5GHz? What if you connect to the main Deco?
BTW, who is your ISP? Is the Deco working as a router or an access point? Try to change it to the other working mode if possible.
Good day.
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i am having the exact same issue as @Dtrigleth. I have assigned static IP and changed main deco unit with another. The problem occurs when i move room, i always maintain a strong wifi connection but the internet connection drops. I have to restart my wifi to get an internet connection.
I have 3 deco P9's in 280 sq metre home.
the wifi coverage is not an issue, but the dropping of the internet connection is a pain.
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