@Richard_M I wouldn't think so, if Deco is on AP mode turn off the wifi on your Bell Giga Hub.

@Skydog Hi, I use BT FTTP with the BT hub and my Deco's in AP mode, I can try and help you. With your main Deco still attached to Fibre ONT (small box on the wall), on Deco App go to "more" >...

@krn07 Have you tried temporary moving the Deco 4 and connecting it via LAN cable to the 1st floor switch, if it works then it would indicate that either an issue with the LAN cable or the 2nd floor...

@Kev205 ok cool, was going to say make sure the IPV6 is working with the smart hub, if not then like you say there is an issue at BT's side. I get 10/10 for my IPV6 test. Cheers

@Kev205 Im with BT FTTP 500mb connection and connect directly to my ONT with my Deco M9 plus, these are my IPV6 settings and it works fine.

@David-TP Following this post my Deco X60 has been working well, however there are times when the X60 loses connectivity to the network and reconnects, this is fine as i know the reason for the loss...